We want you to be delighted with your order. If you are unhappy with your order and would like to return or exchange it, simply contact us via email at firstname.lastname@example.org or phone at 877.926.2641 within 14 days of the delivery date. When you contact us, we will provide you with shipping instructions and an RMA (Return Merchandise Authorization) number which is required for all returns and exchanges. Our return policy may vary based on the product purchased. Please consult the sections below for detail policies regarding your specific product(s).
You may return or exchange any full unused box set of blank cards within 14 days of the delivery date. Because our blank cards are offered only in sets or multiples of 8 or 10 cards and not individual cards, we regret that we can only accept full box sets that have not been used. We ask that the returned products be in saleable condition.
Due to the personalized nature of these cards and/or envelopes, we regrettably will not be able to change, cancel, return or exchange your order after you have approved your proof. If you are interested in ordering personalized cards, we encourage you to first order a pre-printed or blank sample. The sample will allow you to see and feel an actual card prior to placing a larger order and will avoid any surprises in terms of colors, card size, paper quality, etc. In addition to offering samples, we ensure your complete satisfaction by providing free unlimited proofs. There are no extra fees regardless of how many proof changes you request and we will not print your order until you have approved your proof. While we may catch some errors on the proof, please understand that it is the customer’s responsibility to check for errors and omissions in wording, spelling, punctuation, accuracy, etc. before approving a proof for printing.
Special orders that we place on your behalf with our suppliers, manufacturers, and designers cannot be returned or exchanged.
Clearance, sale, and specials
These are final sale items and, therefore, cannot be returned or exchanged.
Samples cannot be returned or exchanged once they have shipped.
Mail For Me Service
While we take great care in printing and mailing each card, please understand that it is the customer’s responsibility to verify and validate all addresses. We regrettably cannot be responsible for lost, stolen, delayed, returned, or damaged mail. Because we have no control over the U.S. Postal Service, we cannot make any guarantees that cards directly mailed by psGrace will reach your guests in time for any planned events and, therefore, we cannot be responsible for any costs or expenses resulting from cancellation or rescheduling of your event, reprinting of cards, etc. We highly recommend placing and finalizing your order well in advance (preferably at least two months) of the event date.
Since we offer our cards only in sets and not individually, any unused partial sets from an order can be shipped to the customer if requested before the event date. Partial sets not used or requested to be mailed to the customer by the event date will be forfeited. No refunds are allowed for partial sets. The standard cost of Mail For Me Service assumes that each card is mailed with a single First-Class stamp without insurance, proof of mailing, proof of delivery, or other extra postal services. Additional postage charges will be required for cards with embellishments, heavier cards, square envelopes, and for addresses outside the United States. If you require proof of mailing, proof of delivery, and/or other postal services for your cards, you must inform us in writing when you submit your address list as additional charges are required for these services. We will send you a confirmation email when your cards have been mailed – please note that without purchasing extra postal services such as certificate of mailing, delivery confirmation, and return receipt, our email is the only proof that we can provide that your cards have been mailed. Sorry, we do not offer hand canceling of mail. Due to the personalized nature of these cards, we will not be able to provide a refund or exchange after the proof has been approved.
Damaged, defective, missing parts, or wrong items
If any item arrives to you damaged, defective, or with missing parts, or the wrong item was shipped, please accept our sincere apology and contact us immediately (within 3 days of the delivery date) to receive specific instructions on how to return the item. We will promptly send you replacements or issue you a store credit (sorry, no refunds allowed) once we have received the damaged, defective, or wrongly shipped items. We regret that we will not be able to accept claims for damaged, defective, missing parts, or wrong item after 3 days of the delivery date.
Non-deliverable, refused, or unclaimed orders
In the unfortunate event that an order is returned, refused, or unclaimed by the customer due to customer refusal, customer absence, or customer providing incorrect shipping information, the customer will be responsible for shipping and handling charges and a 20% re-stocking fee for orders of blank cards. For orders of personalized items, the customer will be responsible for the full order amount due to the personalized nature of these cards. Orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages will require an additional re-shipping charge. We want every event to be successful and every order to arrive safely and on time. Please contact us immediately in the event that you have not received your order by the typical transit time shown on your shipping confirmation email. Information on typical processing and transit times may also be found in our Help section.
When returning items for a refund or exchange, the items must be in its original packaging and have the packing slip included. The RMA number must be noted and visible on the outside of the package. Shipping and handling charges are non-refundable and the customer will also be responsible for return shipping cost. Orders with free shipping or reduced shipping due to a promotion that are returned for a refund or exchange will be assessed the standard shipping and handling charge. While we recommend United States Parcel Service (USPS) for the lowest rates, you may ship the returned items using any reputable shipping carrier of your choice. We encourage you to insure the package and keep the shipping receipt on hand until credit is issued. We also encourage you to obtain delivery confirmation service or tracking service for the package.
Refunds will be credited to the method of payment used in the original transaction, unless the method of payment was check or money order. Refunds for orders paid using check or money order will be issued as a store credit. Refunds will be issued upon return of the product in good condition. Please allow at least two billing cycles for refunds to post to your credit card account.