Help

Ordering

If I don’t want to order online, may I phone in my order?

At psGrace, ordering online is easy, secure and can be done at your convenience 24 hours a day, 365 days a year!

If for any reason, you’d rather order by phone, please call us toll-free at 877.926.2641 and a customer service rep will be happy to place your order. Customer Service is available Monday to Friday from 10 am to 6 pm Eastern Time. If possible, please have your wording ready when ordering personalized cards.

If I order today, when will I receive my order?

Orders for blank cards are ready to ship typically the next business day, subject to stock availability. Orders for personalized cards are ready to ship typically the next business day after you approve your proof (Please add an additional 1-2 business days for orders requiring card assembly). Proofs are emailed to you typically within one business day of placing your order.We offer Express Shipping which takes typically one business day for delivery (some locations may require two days) and Priority Shipping which requires typically 2-4 business days for delivery.

If you are in a rush, select Express Shipping and you may receive your blank cards in as fast as two business days and your personalized cards as quickly as three business days (assuming you do not need changes to your proof).

What’s the fewest number of cards that I can order?

Our cards are available only in sets (or increments) of 8 or 10 cards. As a result, we require a minimum purchase of 8 or 10 cards depending on the design.

How many extra invitations should I order?

To cover most surprises, we would recommend ordering an extra one or two sets (8-16 invites or 10-20 invites depending on the design). For wedding invitations and related stationery, please ask Customer Service for recommendations based on your specific situation.

Are envelopes included?

Yes! Envelopes are included for all invitations and stationery that are intended to be mailed.

Should I order non-personalized (blank) cards or personalized cards?

It depends. If you have printed on cardstock before, then printing on our blank cardstock should be similar. However, because every printer has different specifications regarding the kinds of paper it can handle, we would recommend ordering a sample card before placing a larger order if you are considering blank cards. The sample card will allow you to test your printer to ensure that it will be able to accommodate your chosen card.

What paper weight are your cards?

When it comes to paper weight, our customers are concerned about paper thickness, which can be a subjective matter. What’s thick for one person may be too thin for another person and vice versa. Rather than labeling a card as 100 lbs cover or 270 gsm (a number of little or confusing meaning for many customers), we would recommend ordering a sample so you’ll be able to judge for yourself the thickness of the card.

Reordering

I received my order and want more. How can I place a reorder?

It’s easy to reorder! Simply follow these steps:

  • Click on My Account and log in using your email address and password.
  • Under Recent Orders, locate the desired order.
  • Click on View next to the order and add your desired item(s) to the shopping cart.
  • Adjust the quantity in the shopping cart if desired, click on Proceed to Checkout and checkout.

Can I make changes to the cards that I’m reordering?

Specify your changes in the Order Notes box when you checkout. For personalized cards with changes, our designers will email you a revised proof to approve before your reorder is printed. If no changes are requested, then we will use your approved proof to print your reorder.

How long does it take to process my reorder?

Blank cards and personalized cards (without changes) are ready to ship typically the next business day. Personalized cards (with changes) are ready to ship typically the next business day after you approve the revised proof.

Will my reordered cards be exactly the same as those in my original order?

We will try our best to replicate your original order. However, because our printers and inks are routinely calibrated, we cannot guarantee that your reorder (particularly in terms of colors) will be identical to your original order.

Samples

Do you offer samples?

Yes! To ensure your complete satisfaction, we encourage you to order a sample of any of our cards so that you can personally examine the quality of our cards. In addition to blank samples, we also offer printed samples which will also allow you to evaluate the quality of our printing.

How much do samples cost?

Click on the “Order sample” button on the detailed product description page for pricing. Our samples are available for a nominal fee and all samples come with free shipping via USPS First-Class Mail.

Can I order a sample with my wording on it?

To keep cost low on our samples, we unfortunately cannot personalize your wording on samples. Our printed samples are meant only to show you the quality of our printing and, to that end, will have only generic wording printed on them.

Can I request a specific text color on my samples?

If there’s a specific text color (font color) that you would like to see printed on your sample, you may request it in the Order Notes box at checkout. Please keep in mind that we can change only the color of the text and not the color of the design/art. For instance, we would not be able to change the color of, say, a flower on the sample.

How long does it take to receive my samples order?

Samples, blank or printed, are ready to ship typically the next business day. All samples come with free shipping via USPS First-Class Mail, which arrives typically in 1-6 business days. If you need faster delivery, you have the option of upgrading to USPS Priority (2-4 days) or USPS Express (1-2 days) for an additional fee.

Billing

I need pricing information. How do I get it?

The most updated pricing information is available on our website. Simply select your card options then add your cards to the shopping cart to see the total cost of your order. In the shopping cart, you can also specify your location to calculate shipping cost.

I found the same invitation for less on a different site. Do you price match?

At psGrace, we make it our mission to offer you great prices every day without the gimmicks because we understand that great quality without a great price doesn’t equal value. In the unlikely event that you find the same product for less on a different website, we’ll be happy to match the total price of your order with shipping cost included. To request a price match, place your order and at checkout, enter “PRICE MATCH”, the other website address and their total order price in the Order Notes box. Our associates will verify the price match information and email you a revised order confirmation with your price adjustment.

Do you have any coupons?

For the latest information about promotions, please visit our homepage.

Do you charge sales tax?

We are required by law to collect 6% sales tax on orders shipped within the state of Michigan. Orders shipped to all other states will not be charged sales tax.

What payment methods do you accept?

We accept payment by PayPal and credit card. Specifically, we accept Visa, MasterCard, Discover, American Express and Diners Club.

I’m trying to check out. Why won’t your store accept the billing address that I’ve entered?

For your security and to prevent fraudulent use of your credit card, our store will verify at the time of ordering that the billing address specified for your order matches the billing address for your credit card. If it does not match, the order will be declined. Please note that the address must be an EXACT match to what is on file with your credit card company. When in doubt, we recommend that you contact your credit card company or bank to obtain the exact spelling of your billing address. If you are certain that you have entered the correct billing address and the order is still being declined, then we would advise using a different credit card because some credit cards may not have address verification capability.

I’d like to have my order shipped to a location other than my billing address. Is that possible?

For your security and to prevent fraudulent use of your credit card, we can ship your order only to your credit card’s billing address. Unfortunately, if you do not see the “Ship to different address?” option, then we are not allowed to make exceptions.

When will I be charged?

Due to our quick processing times, your credit card may be charged as soon as you place your order.

It seems my credit card was charged multiple times for the same order.

Please be assured that you will only be charged once for your order. If you see multiple “pending charges” on our credit card account, please understand that they are not actual charges but are merely credit card authorizations or holds of funds. Each attempt you make at placing an order will appear as a pending charge, even if we decline the order. These pending charges will automatically drop off within a few business days if the order attempt was declined.

Personalizing & Previewing Card

I need help wording my order!

We can help! Visit our wording gallery for some inspiration.

Will someone proof read my wording?

Our designers will try their best to catch obvious errors. However, please keep in mind that it is your responsibility to examine your proof for accuracy and request corrections if needed before approving your proof.

I want to make changes to my wording before placing my order.

Unfortunately, once you add to cart you will not be able to make changes to your wording until you receive your proof. We will not print your order until you have seen and approved your proof.

Can I use my own wording and not the wording shown on the image on the website?

Yes! Please don’t feel restricted to the wording you see on the example images – they’re only examples. You can use whatever wording you choose and as many lines as you’d like as long as they’ll fit onto the card. There are no fees for extra lines!

How do I personalize my card? Where do I enter my wording?

Under Choose Card Options, simply select “Yes, print my wording.” for Card Printing and a box will appear where you can enter, format and preview your wording.

Can I submit my wording in a foreign language?

Yes, so long as the language uses alphanumeric characters. For example, we can print Spanish, French, Italian, Portuguese, etc. Because our previewer is designed for English, you will not be able to enter accent marks when previewing your card. However, our designers will be able to incorporate accent marks for you – simply request that they be added during the proofing process.

Can I change the color, skin color, or the design of my card?

While the wording can be personalized for any of our cards, the design (including color and art) of the card cannot be re-positioned or changed, unless otherwise stated.

Can I change or add embellishments to my card?

Many of our cards already come with embellishments such as ribbons, glitter, etc. However, we will not be able to change or add additional embellishments. Some customers will add their own embellishments after receiving their order.

Proofs

Do I order first and then see the proof?

Yes! Proofs are only required for personalized cards. Before you place your order, you’ll have the opportunity to preview what your personalized card would look like. The preview is free of charge and you can generate a preview before ordering on the detailed product description page. The preview will also allow you to see your wording under different font style, font size, font color, alignment and line spacing. When you are done previewing your card and are ready to place your order, click on Add to Cart and then Proceed to Checkout. Only your wording (not your preview) will be visible in the shopping cart. However, be assured that we your preview. After you place your order, our designers will use your preview to create a digital proof, which is an image showing what your card looks like when printed. They may make minor changes to the size and positioning of your wording to satisfy our printer’s specifications and restrictions.

When will I receive my proof?

Proofs are emailed to you typically within 24 hours of placing your order. If you do not see your proof in your inbox, please also check your spam or junk mail folders as our emails may be mistakenly flagged as spam.

It’s been 24 hours. Why haven’t I received my proof?

If you do not see your proof in your inbox, please also check your spam or junk mail folders as our emails may be mistakenly flagged as spam. If you still do not see it, then we will need to verify that we have your correct email address. Please chat with a live representative or contact Customer Service toll-free at 877.926.2641 Monday through Friday from 10 am – 6 pm Eastern Time.

What if I don’t like the card after seeing my proof?

The goal of the proofing process is to ensure that you end up with a card that you are completely satisfied with. That’s why we do not limit the number of proof revisions you may request. We also don’t charge you extra fees for proof revisions, no matter how many revisions you request (which is unheard of in the stationery industry)! So when you receive your proof and not like something, feel free to tell the designer what you would like to change. Move the text, make the font larger, change the font style, or you can also change to an entirely different card. If nothing seems to work for you, you also have the option of canceling your order. See our cancellation policy for more details.

I’m in a rush and don’t want to see a proof. Can I order personalized cards without a proof?

If you order personalized cards, we require your approval of the proof before your order can be printed. Sorry, we cannot make exceptions. Your review and approval of the proof will ensure that your order is exactly how you want it. Proofs are emailed to you usually within 24 hours. If you need your order fast, please request that your proof be rushed – you may enter your request into the Order Notes box when you checkout. We will make our best effort to get you the proof the same day.

How do I make changes to my proof?

Changes to a proof can only be made by our designers. If you need something changed on your proof, simply reply back to the proof email with your change requests. They will email you a revised proof as quickly as possible. However, depending on order volumes and the complexity of the changes, it may take up to 24 hours before you receive your revised proof.

I need to discuss my proof with the designer. Can I call them?

Our designers are not available for phone consultation. If you need assistance, please chat with a live representative or contact Customer Service toll-free at 877.926.2641 Monday through Friday from 10 am – 6 pm Eastern Time. Please note that requests for proof changes must be submitted via email as we are required to document the entire proofing process. A history of the emails exchanged between you and the during the proofing process is maintained and accessible by clicking on the “View Ticket History“ link, which is found in the footer of the proof emails.

I approved my proof and want to make sure that you’ve received it.

Please check your Ticket History. Each proof email will have a link on the footer entitled “View Ticket History“. Click on this link to access a history of all the emails logged during your proofing process. If you see your proof approval in the history, then you can be assured that the designers have received your approval.

Adding Photo

Can I have a photo printed on my card?

Many of our cards will allow a photo to be printed directly on the card along with your personalized text. Look for the “Add Photo“ option in the detailed product description page.

Can I submit more than one photo?

We ask that you upload only one photo for each card you order. You are welcome to submit another photo if you do not like how the original photo looks when you view your proof.

What photo formats do you support?

Your photo should have one of following extensions: .jpg, .gif, .bmp, .png, or .tiff.

Will you edit my photo?

If you need your photo to be touched up (e.g., remove red eye, crop out background, etc.), please make your requests during the proofing process.

What guidelines should I follow when I submit photos?

Please submit the un-edited, full size file. Your photo file must be in one of the following formats: .jpg, .gif, .bmp, .png, or .tiff. To create an acceptable printed image, the photo should have an image resolution of at least 1152 x 864 pixels. If you’re not sure about your photo’s format or resolution, upload it anyway and we’ll check it for you.If your photo was taken by a professional photographer, please make sure you have the photographer’s permission to use the photo. Please note: By submitting your photo(s), you certify that you have permission to use the photo and you agree to hold harmless psGrace for all costs, expenses, fees, or judgments resulting from any claims or lawsuits claiming that the work produced violates any copyright or proprietary right of any person or entity.

Can I submit photos via mail?

Sorry, we can accept only digital photos.

My photos aren’t ready yet. Can I complete my order and submit my photos later?

Yes. Please alert us in the Order Notes box at checkout that you’ll be submitting your photo later.

Order Status

I need to speak to someone about my order.

If you need assistance, please chat with a live representative or contact Customer Service toll-free at 877.926.2641 Monday through Friday from 10 am – 6 pm Eastern Time.

How do I check the status of my order?

For orders of blank cards, you may log into your account to check order status. We will email you a shipping confirmation when your order ships. The shipping confirmation email will contain a tracking number for your order.For orders of personalized cards, you may check the status of your proof by clicking on the “View Ticket History” link at the footer of proof emails. After you approve your proof, we will email you a shipping confirmation with tracking number when your order ships.

If you need further assistance, please chat with a live representative or contact Customer Service toll-free at 877.926.2641 Monday through Friday from 10 am – 6 pm Eastern Time.

Shipping

I paid extra for Express shipping. Will my order be rushed?

Paying for Express shipping will expedite the delivery of your order after it leaves our facility. However, Express shipping does not mean that your order will be processed faster. If you need your order quickly, please let us know and we will try our best to expedite the processing of your order. We do not charge a fee for rushing your order.

Do you ship internationally?

At this time, we do not ship outside the 50 United States.

Do you ship to U.S. military addresses?

Yes, we ship to APO (Army Post Office) and FPO (Fleet Post Office) addresses.

What are your shipping options and how much do they cost?

We offer shipping via USPS First-Class Mail (for samples only), USPS Priority Mail and USPS Express Mail. Typical transit times are as follow: 1-6 days for First-class, 2-4 days for Priority and 1-2 days for Express. Shipping and handling costs will depend on the total weight of your order and your shipping address. To see the shipping/handling costs, add your items to the shopping cart, specify your location in the Calculate Shipping box and click on the Update Totals button.

How can I track my shipment?

We will email you the tracking number and instructions when your order has shipped. You may also log into your account to retrieve your tracking number.

What federal holidays does your office observe?

Our office will be closed on the following holidays: New Year’s Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Because our shipping carrier observes the following federal holidays, there will be no shipping on these days: New Year’s Day, Martin Luther King Jr’s Birthday, Washington’s Birthday (President’s Day), Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day and New Year’s Day.

Change Order or Cancel Order

How do I make changes to my order?

Please consult our change order policy for details and then chat with a live representative or contact Customer Service toll-free at 877.926.2641 Monday through Friday from 10 am – 6 pm Eastern Time.

Can I add a few more cards to my order?

Our cards are available only in sets (or increments) of 8 or 10 cards depending on the design. As a result, you may only increase or decrease your order in increments of 8 or 10.

How do I cancel my order?

Please consult our cancellation policy for details and then chat with a live representative or contact Customer Service toll-free at 877.926.2641 Monday through Friday from 10 am – 6 pm Eastern Time.

Returns

What is your return policy?

We are confident that you will be happy with your order. However, if for any reasons you would like to return or exchange your order, please consult our return policy.